Dialogue Tool

Mirroring

This about content

1. “What I hear you saying is…”

2.  “Did I get that right?”

3.  “Is there more?”
(if they add more, go back to steps 1, 2 and 3 until they answer “No”)

Validating

This is about logic
(their general frame of reference or perspective)

1. “I can understand your point of view,…you think…”

2. “Did I get that right?”

3. “Is there more?”

(if they add more, go back to steps 1, 2 and 3 until they answer “No”)

Empathizing

This step is about feelings
(do not qualify or explain)

1. “I imagine you might be feeling…”
   (e.g.: mad, sad, glad, afraid, etc.)

2. “Did I get that right?”

3. “Is there more?”

(if they add more, go back to steps 1, 2 and 3 until they answer “No”)